Intermittent 5xx Responses on Media APIs

Incident Report for Dolby.io

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 29, 2026 - 22:53 UTC

Investigating

We have identified the cause of the intermittent 5xx errors affecting the Dolby.io Media APIs as a cloud provider issue. Some requests may still return HTTP 503, including job submit, job status, and other platform API calls. This is not a full outage, and most requests are succeeding. Customers may retry failed requests.

Posted Oct 29, 2026 - 22:39 UTC

This incident affects: Media API (Enhance Service, Analyze Service, Transcode Service, Music Mastering Service).