Degraded service in LON datacenter

Incident Report for Dolby.io

Resolved

This incident has been resolved.

Posted Aug 15, 2024 - 11:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 15, 2024 - 10:50 UTC

Update

We are continuing to investigate this issue.

Posted Aug 15, 2024 - 09:08 UTC

Update

We are continuing to investigate this issue.

Posted Aug 15, 2024 - 09:07 UTC

Update

We are continuing to investigate this issue.

Posted Aug 15, 2024 - 08:21 UTC

Investigating

We are currently experiencing higher than normal response times and packetloss in the LON datacenter. We are still investigating the issue.

Posted Aug 15, 2024 - 08:18 UTC

This incident affected: Dolby Millicast - Real-time Streaming (US Eastern Region (IAD-1), United States, London (LON-1), United Kingdom, Amsterdam (AMS-1), Netherlands).